Shipping Policy

We work hard to get your order to you as quickly as possible. Here's everything you need to know about our shipping process.

🚚 Shipping Cost

RunningMars offers free Standard Shipping on all US orders. Standard Shipping takes 7–10 days to be delivered after your order is processed.

⏱️ When Will My Order Be Shipped?

The RunningMars team offers fast processing for all orders:

• 🔹 Most orders ship within 48 hours
• 🔹 Custom orders take 5–15 business days to process

Each product page includes estimated processing time. For more info, contact us at runningmarsservice@hotmail.com.

📦 Transit Times

• 🇺🇸 USA Standard Shipping — 5–15 business days
• 🇺🇸 USA Express Shipping — 7–10 business days
• 🌍 International Standard Shipping — 5–20 business days
• 🌍 International Express Shipping — 5–7 business days

🌐 International Shipping

Yes! We ship to most countries worldwide. The recipient is not responsible for customs duties and taxes.

We also offer shipping upgrades at checkout — simply choose your preferred delivery option to receive your order faster.

✏️ Can I Cancel or Modify My Order?

Once we receive your order, we start working on it right away! If you'd like to cancel or edit the shipping address, please email us at runningmarsservice@hotmail.com as soon as possible.

Our customer experience team is available Mon–Thu 9am–5pm EST and Friday 9am–3pm EST. Requests made outside business hours are not guaranteed.

While we are unable to modify the contents of orders, we are happy to assist with returns or exchanges once you have received your order.

💛 Our Commitment

"We're committed to delivering your order safely and on time. Every package is handled with care — because your satisfaction is our priority."

📧 Have questions about your shipment? Contact us at runningmarsservice@hotmail.com