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FAQ
1. About RunningMars & Our Products
Q: What is RunningMars?
A: RunningMars is a wellness brand rooted in Imperial Chinese Medicine. We bring centuries-old royal healing formulas, herbal remedies, moxibustion, cupping, and Gua Sha tools to modern health seekers worldwide. Our founder, Wu Xiao, is the 8th-generation descendant of an Imperial Physician who served Emperor Qianlong.
Q: Are your products authentic and safe?
A: Absolutely! Our herbal remedies are crafted using high-quality, natural ingredients. Our moxibustion sticks, cupping sets, and Gua Sha tools are made following strict quality standards. Many of our products meet international safety and export regulations.
2. Herbal Remedies & Health Benefits
Q: How do your herbal remedies work?
A: Our formulas are based on Traditional Chinese Medicine (TCM) principles, supporting immunity, reducing fatigue, promoting anti-aging, and improving overall well-being. Each product is carefully crafted from natural herbs used for centuries in Imperial Chinese Medicine.
Q: Are your herbal supplements FDA-approved?
A: Dietary supplements are not FDA-approved, but we ensure our products are manufactured in GMP-certified facilities that follow strict safety guidelines.
3. Moxibustion (Moxa) & Cupping
Q: How do I use moxibustion safely at home?
A: Light the moxa stick, hold it close to your skin (without direct contact), and move it in slow circles over the target area. This promotes circulation and relieves pain. Always use moxa in a well-ventilated area and keep it away from flammable objects.
Q: Does cupping leave marks on the skin?
A: Yes, temporary marks or bruising are normal. They indicate improved blood circulation and usually fade within a few days.
4. Gua Sha & Skincare
Q: How does Gua Sha benefit my skin?
A: Gua Sha stimulates circulation, promotes lymphatic drainage, and reduces puffiness and fine lines. It helps tighten and rejuvenate the skin naturally.
5. Ordering, Shipping & Returns
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Shipping times vary depending on your location.
Q: How long will my order take to arrive?
A: Orders are typically processed within 1-3 business days. Delivery within the U.S. takes 5-10 business days, while international shipping may take 10-20 business days.
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, you may return it within 30 days for a refund. Items must be unused and in their original packaging.