Our Return & Refund Policy

We want you to love what you ordered. If something isn't right, we're here to make it right — within 30 days of receiving your item.

✅ Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

• In the same condition that you received it
• Unworn or unused, with tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

📦 How to Start a Return

To start a return, please contact us at runningmarsservice@hotmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

⚠️ Items sent back without first requesting a return will not be accepted.

🔍 Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g. food, flowers, or plants)
• Custom products (e.g. special orders or personalized items)
• Personal care goods (e.g. beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Please get in touch if you have questions or concerns about your specific item.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

💳 Refunds

"We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method. Please allow some time for your bank or credit card company to process the refund."

📧 For any return questions, feel free to contact us at runningmarsservice@hotmail.com